The Costs and Losses of Doing
"Business As Usual"
Put another way, a failure to foster diversity and inclusiveness in your entity’s DNA can hurt your bottom line and harm your organization.
Unfortunately, there is no shortage in the news lately in examples of what adopting a certain culture can cause. In the private sector, recent examples include CEOs forced to step down due to allegations of toxic work environments and inappropriate behavior by executives. In the public sector, cities have been the focus of criticism due to the amount of taxpayer money diverted towards police misconduct litigation or consent decrees costs or policies adopted by their various departments that are not just and place hardships on communities. The not-for-profit sector is not exempt of this lack in social intelligence-focused approaches. Tasked with serving minority communities in various ways communication and relationship-building with the community are often encumbered due to a lack of diversity in the organization's leadership and staff.
Failure to adopt a socially intelligent organizational culture can have different and costly consequences:
an exodus of employees (particularly of a certain race, sex, gender identification, ethnicity, etc.) due to a negative workplace culture resulting in an experience vacuum as well as loss in money invested in their on-boarding
loss of one’s leadership position due to an internal scandal bred from toxic patterns and practices allowed within an entity
loss in a re-election due to a failure to acknowledge and address problematic policies that result in a loss of trust and support from constituents
loss in market share to your competitor was able to eliminate blind spots, anticipate pitfalls, and produce a stronger product or provide service in a way more attuned to the target community due a diverse talent pool and inclusiveness of their different views
waste in taxpayer money and increasing municipal debt due to lawsuits and settlements
- the unfortunate loss of life due to faulty health care provision or law enforcement-community encounters due to policies that neglect to consider cultural and socio-economic differences within the community
withdrawal of sponsors, donors, or investors due to a tarnished organizational reputation
loss of autonomy due to a federal probe or investigation.